Luggage

Size of carry-on luggage

* When travelling with Norwegian, SAS, Volotea or Ryanair, hand luggage is not automatically included in the ticket when booking the cheapest fare types and must be purchased separately. You may therefore only bring a small bag free of charge, which must fit under the seat in front of you. Please note that baggage allowance rules vary between airlines.

** On flights with Jet Time, the maximum total allowable luggage weight is 20 kg. for both checked-in luggage and hand luggage. Therefore, if your checked-in luggage is 20 kg. it is not allowed to bring hand luggage without the purchase of extra luggage weight. Read more on the Jet Times website.

The various airlines have individual limits in regards to measurements and weight of checked in baggage and handbags. Therefore, we always recommend checking the rules directly on the respective airlines’ websites, as changes may occur.

* On European KLM flights, the airline charges a fee for the first piece of checked baggage. This applies only to Economy Class and certain passengers. Read more on the KLM website.

** If you are travelling with Jet Time, please check your ticket for the permitted baggage allowance, as this may vary depending on which travel agency you purchased your trip through. Read more on the Jet Time website.

*** On flights with Ryanair, you must purchase a checked baggage allowance of either 15 or 20 kg. Read more on the Ryanair website.

Rent Airshells, transport packaging

Airshells provides rental of bagage protection cases and bags. Prices from 220 DKK for the first week and 100 DKK for the following weeks.

Transport cases and bags can be booked on Airshells' website

Where to pick up the transport packaging

Before check in, the box or bag can be picked up at the service centre at Aalborg Airport's check in area, where it is to be returned as well.

Airshells are made ​​of durable materials with a quality zipper and 3 cm. flightcase foam. The transport bag weighs only approx. 4 kilos and can be folded with the included straps, so it takes up less space.

Airshells also offer cases for bikes, golf bags, as well as ski and snowboard equipment.

Was your luggage not on the plane?

If you have lost your luggage on your flight, then contact Aalborg Airport's check in staff at the information desk in the check in area. Here you must fill out an inquiry document.

Do you want to follow up on your lost luggage claim, please contact Aalborg Airport's luggage service:

Email: [email protected]

Attention: we are currently experiencing extraordinary busyness and delays on luggage going to Aalborg Airport. You will therefore experience a longer waiting time for answers by e-mail, but if your claim has been created, you can be sure that everything will be done to get your luggage returned to you.

Help is near

Although the airport is working very hard to avoid lost luggage, it sometimes happens that the luggage ends up on the wrong plane. It is frustrating to arrive at your destination without your luggage, but fortunately most of the lost luggage reappear within a short period of time.

Electronic tracking

At Aalborg Airport, we provide all luggage with a small electronic chip, so missing luggage can be tracked electronically through RFID technology - this is a very unique system.